Frequently Asked Questions

Personalization options vary by design. Depending on the product, you may be able to add names, dates, short messages, photos, portraits or other details shown on the product page.

Each product page explains exactly what can be personalized and which options are available for that design.

You’re welcome to ask. If you have something different in mind, contact us before ordering and tell us what you would like to create.

We’ll check the product size, material and production method to see what is possible. Not every font, graphic, text length or layout works with every design, so special requests need to be confirmed before production.

Choose a clear, well-lit photo where the main subject is easy to see. For portraits of people or pets, avoid images that are heavily blurred, too dark, covered, or cropped through important features.

The clearer the original photo, the better it usually translates into the finished personalized piece.

Our Family Keepsakes come in fixed designs and family combinations. Choose the design that best matches your family, then add the names requested on the product page.

The number of names and personalization options varies by design, so please follow the options shown on the individual product page.

Available information depends on the design and may include a name, medical information, allergies, medication details, emergency contacts or other important information.

The number of lines and characters varies by product. Please follow the personalization fields shown on the product page and carefully review all information before submitting your order.

Our jewelry is made from 316L stainless steel, chosen for its durability, easy care and suitability for everyday wear.

Our golden and rose-golden finishes use an 18K gold-tone plating over stainless steel, giving the pieces a refined finish while keeping the strength of the base material.

A personalized piece should not only look good on the day you receive it. We want it to feel like something you can make part of everyday life.

316L stainless steel offers good resistance to water and everyday wear, so normal contact with sweat, rain or water while washing your hands is generally not something you need to worry about.

To help golden and rose-golden finishes stay looking their best, we still recommend avoiding prolonged contact with bleach, strong cleaners and other harsh chemicals.

316L stainless steel is naturally resistant to corrosion and everyday wear. Golden and rose-golden pieces have a plated surface, so how long the finish lasts can also depend on wear frequency, chemical exposure and care.

Normal wear and simple care can help your jewelry keep its original color and finish for longer.

After wearing your jewelry, gently wipe the surface with a soft, dry cloth. When it is not being worn, store it separately to reduce rubbing against other pieces.

We also recommend avoiding prolonged contact with perfume, bleach, strong cleaners and other harsh chemicals.

Necklace lengths vary by design. Our women’s necklaces are commonly 45 cm + 5 cm extender (about 17.7 in + 2 in), while our men’s necklaces are commonly 60 cm (about 23.6 in).

Some designs offer additional length options. If you are unsure, use a piece of string to test where you would like the necklace to sit, then measure the string.

Please check the individual product page for the exact lengths available.

Most personalized Charmifine orders are made and prepared for shipment within 1–3 business days.

Each piece is produced using the names, dates, photos or other details submitted with your order, so we allow a little time for production and checking before it leaves us.

The 1–3 business day timeframe is production and processing time and does not include shipping time.

You can request a change free of charge within 24 hours of placing your order. Please contact us as soon as you notice the mistake, and include your order number and the correct name, date, text or photo.

For requests made after 24 hours, we’ll check the production status and explain what can still be changed. If production has started, a charge for work already completed may apply. We’ll explain any charge before you decide whether to proceed.

See our Returns & Refunds policy for more information.

First check your spam, junk or promotions folder, as confirmation emails can occasionally be filtered there.

If you still cannot find it, contact us with the name used for the order, the email address entered at checkout and the approximate time you placed the order. We’ll help locate it and confirm whether the order was submitted successfully.

Please contact us as soon as possible. If the order has not shipped yet, we’ll do our best to update the address.

Once the parcel has been handed to the carrier, we may no longer be able to change its destination.

You can request a cancellation free of charge within 24 hours of placing your order. Please contact us within that time and include your order number.

For requests made after 24 hours, we’ll check the production status and explain whether cancellation is still possible. If production has started, a charge for work already completed may apply. We’ll explain any charge before you decide whether to proceed.

See our Returns & Refunds policy for more information.

Yes. Charmifine currently offers free standard worldwide shipping.

If faster shipping options are available for your destination or order, they will be shown at checkout.

After your order ships, estimated delivery times are:

United States: 8–13 calendar days.
Other destinations: 10–15 calendar days.

Please allow an additional 1–3 business days for production and processing before shipment.

These are estimates. Holidays, weather, customs checks and carrier delays may affect the arrival date. See our Shipping & Delivery policy for more information.

Yes. Once your order ships, tracking information will be included with your shipping confirmation.

You can also visit our Track Your Order page to check the latest status.

If your tracking has not updated for an extended period, you can contact us and we’ll help you take a closer look.

Tracking can pause while a parcel moves between logistics centers, clears customs or waits for the next scan from a local carrier.

A temporary gap does not necessarily mean the parcel has stopped moving. If tracking has not updated for an extended period or the order is clearly beyond the expected delivery window, contact us and we’ll help check it.

If you have already placed your order and would like to receive it as soon as possible, contact us.

We’ll do our best to prioritize processing.

If you would also like to upgrade the shipping method, we can check the current order status, destination and available carrier options to see whether a faster service can still be arranged.

Some countries or regions may charge import taxes, customs duties or clearance fees under local rules.

Any applicable amount and collection method are determined by the local customs authority or relevant agency.

If your item arrives damaged, faulty, incorrect or incomplete, please contact us within 30 days of receiving it.

Include your order number, a short description of the issue and clear photos showing the item and the problem.

Once we verify the issue, we’ll arrange a replacement or send the missing item at no cost to you. You do not need to return the affected item, and we cover the replacement shipping cost.

Please contact us within 30 days of receiving your order. Include your order number and clear photos of the personalization.

We’ll compare the finished piece with the name, date, text, photo or other details you submitted with your order.

If we made an error, we’ll arrange a replacement free of charge, including shipping. You do not need to return the affected item.

Please contact us within 30 days of receiving your order. Include your order number, a short description and clear photos showing what you received.

Once we verify the issue, we’ll send the correct item or missing part free of charge, including shipping. You do not need to return an incorrect item.

We do not accept change-of-mind returns for personalized items that have no defect and were made correctly using the details you submitted.

If your item arrives damaged, faulty, incorrect or incomplete, please contact us within 30 days of receiving it. Include your order number and clear photos. Once we verify the issue, we’ll arrange a replacement or send the missing item free of charge. You do not need to return the affected item, and we cover the replacement shipping cost.

Our Returns & Refunds policy explains the support process. This does not affect your rights under applicable consumer law.

Small differences can occur because of the material, production method or the personalization used on your piece.

Natural materials such as wood can also vary slightly in grain and color. These are normal characteristics of the material.

If you believe your item has an obvious production problem, contact us with photos and we’ll take a look.

Once a refund is approved, it will be returned to the original payment method. It usually takes around 7 business days, although your bank or payment provider may require additional processing time.

The payment methods currently available in your region will be shown during checkout.

For your security, payments should always be completed through the official Charmifine checkout.

A payment can fail because of card information, bank verification, payment limits or the payment provider’s security checks.

First make sure your billing information is correct, then try another payment option shown at checkout if one is available.

If you still cannot complete the payment, contact us and we’ll do our best to help.