Shipping policy
Here’s what to expect after placing your order, from preparing your piece to following its delivery.
Free Worldwide Shipping
Charmifine offers free standard shipping worldwide.
Processing & Production Time
Most personalized orders are made, checked and prepared for shipment within 1–3 business days of placing your order.
This is production and processing time. Shipping time begins after your order has been dispatched.
Estimated Delivery Time
After your order ships, estimated delivery times are:
| Destination | Estimated time after shipment |
|---|---|
| United States | 8–13 calendar days |
| Other destinations | 10–15 calendar days |
Please allow an additional 1–3 business days for production and processing before shipment.
These are estimates. Holidays, weather, customs checks and carrier delays may affect the arrival date. Please allow for both production and shipping when ordering a gift for a particular date.
Tracking Your Order
When your order ships, we will send a shipping confirmation email with tracking information. You can also visit our Track Your Order page.
If you cannot find your shipping email, check your spam or junk folder, or contact us with your order number.
Tracking may pause between carrier scans while a parcel moves between facilities, clears customs or is transferred to a local delivery service. If your order is past its estimated delivery window or an update concerns you, contact us so we can help check its status.
Address Corrections, Order Changes & Cancellations
Please check your delivery address before completing your order. If you notice an error, contact us as soon as possible with your order number and the correct details.
You can request an order change or cancellation free of charge within 24 hours of placing your order. We use the time you send your request to determine whether it falls within that window.
For requests made after 24 hours, we will check the production status and explain what is still possible. If production has started, a charge for work already completed may apply. We will explain any charge before you decide whether to proceed.
If you contact us after the first 24 hours and your order has already shipped, changes or cancellations may no longer be possible. See our Return & Refund Policy for the full terms.
Delivery Problems
If tracking shows your parcel as delivered but you cannot find it, check the delivery address and ask anyone who may have accepted it for you. If it is still missing, contact us with your order number so we can help investigate.
If a parcel cannot be delivered or is returned to the sender, contact us. We will check the reason and explain the available options and any relevant costs before proceeding.
Damaged, Incorrect or Missing Items
If your item arrives damaged, defective, incorrect or incomplete, or the personalization differs from what you submitted because of an error on our side, please contact us within 30 days of receiving your order.
Include your order number, a short description and clear photos showing the item and the issue, or the contents you received if something is missing. Photos of the packaging can also help if available.
Once we verify the issue, we will arrange a replacement or send the missing item free of charge. You do not need to return the affected item, and we cover the replacement shipping cost.
Our Return & Refund Policy explains this process and your rights in more detail.
Customs & Import Charges
Depending on your destination, local authorities may apply import duties, taxes or clearance charges. Shipping charges and import charges are separate.
Any applicable import charges that have not already been collected at checkout may be payable by the recipient. If you are unsure about charges for your destination, please contact us before ordering.
Need Help?
If you have a question about shipping or your order, please include your order number when you contact us.
We usually reply within 4–8 hours.