Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Once we receive your order, we will begin preparing your custom item as soon as possible.
Since each product is handmade and made to order, the average production time is 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Estimated transit times:
United States: 10–12 business days
International: 10–15 business days
Please note that delivery times are estimates only. Unexpected delays may occur due to weather, holidays, customs inspections, carrier delays, or other circumstances beyond our control. While we do our best to ensure your order arrives on time, we cannot guarantee an exact delivery date once the package is in the carrier’s hands.
If you have any questions about your shipment, please contact us at support@charmifine.com and we will be happy to help.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
If you wish to modify or cancel your order, please contact us immediately here. We will check the order status, and if your order has not yet entered the shipping process, we may be able to modify or cancel it.
Please contact us via email: support@charmifine.com
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@charmifine.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
Although we pack each item with utmost care, due to the long distances involved in cross-border logistics, a very small number of packages may experience improper handling during transit. According to our statistics, approximately only 1 in 1000 products may be damaged.
If you unfortunately encounter this situation, please contact us immediately and provide the following information:
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Helpful Hint:
1. Normally, the local shipper delivers the package on workday( Mon. - Fri.), to ensure safe delivery of your parcel, so it is best for you to choose an address where you can receive package on workday as shipping address. It's best to keep your phone open during estimated time of arrival, because shipper might contact you via phone.
2. The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person at shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.
The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.