Terms of service

Last updated: September 23, 2026

Welcome to Charmifine. Our store at charmifine.com is operated by Unique Eternal Limited ("Charmifine", "we", "us", or "our"). These Terms of Service apply to your use of our website and purchases from our store.

Please read these Terms together with our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy. By placing an order, you agree to the applicable purchase terms. Nothing in these Terms limits rights you have under consumer law that cannot lawfully be excluded.

1. Using Our Store

You must have the legal capacity to place an order and be authorized to use the payment method you provide. Please give accurate contact, delivery, payment, and personalization information and keep any account credentials secure.

You must not use our store for fraud or unlawful activity, upload malicious code, interfere with the website, or submit content that infringes another person's rights. We may restrict access or decline an order where reasonably necessary to address these issues, subject to applicable law.

2. Products, Prices, and Orders

Please review the product description, materials, dimensions, selected options, and personalization details before ordering. Product photos and any available previews help show the item, but screen settings, lighting, and natural material characteristics may produce minor visual differences. These differences do not excuse defects, incorrect personalization, or material differences from the product description.

Prices, available discounts, the payment currency, and any charges collected by us are shown before you complete checkout. Prices and promotions may change for future purchases; changes do not automatically apply to an order already placed. Individual promotion conditions apply where stated.

If there is a material pricing or product-information error affecting your order, or we cannot fulfill an item, we will contact you to explain the issue. We will not charge an increased price without your agreement. If we cannot fulfill a paid order and no alternative is agreed, we will refund the amount paid for the unfulfilled items and any related charges that must be refunded.

3. Personalization and Uploaded Content

Our personalized products are made using the names, dates, text, images, and other details submitted with your order. Please check spelling, dates, selected options, photo quality, and any cropping or positioning choices before completing checkout.

You must have the necessary rights or permission to submit photographs, artwork, logos, text, or information about other people. You retain any rights you own in that content. By submitting it, you permit us and the providers assisting with your order to use and prepare it as needed to create previews where available, produce your items according to your instructions, fulfill the order, and provide related support.

An error entered by you is different from an error in our production. If we make the item correctly using details that you entered incorrectly, it does not qualify for the free production-error replacement described below. Contact us promptly if you notice a mistake so we can check what is still possible.

If the finished item does not match your submitted details because of an error on our side, our product-issue support applies. Your statutory rights remain unaffected.

4. Order Changes and Cancellations

You can request a change or cancellation free of charge within 24 hours of placing your order. Email support@charmifine.com with your order number and the change or cancellation requested.

The time you send your request determines whether it falls within the 24-hour window, not the time we reply.

For requests sent after 24 hours, we will check the production status and explain whether a change or cancellation is still possible. If production has started, a reasonable charge for work already completed may apply. We will explain the amount and what it covers before you decide whether to proceed.

If your request is sent after the first 24 hours and the order has already shipped, changes or cancellation may no longer be possible. Eligible non-personalized items may still be returned under our Return & Refund Policy. These arrangements do not limit any additional cancellation rights provided by applicable law.

5. Production, Shipping, and Delivery

We offer free standard shipping worldwide. Most personalized orders are made, checked, and prepared for shipment within 1–3 business days of ordering.

Estimated transit times after shipment are:

• United States: 8–13 calendar days.

• Other destinations: 10–15 calendar days.

Production time is additional to transit time. These are estimates; holidays, weather, customs checks, and carrier delays may affect delivery. Please allow for both production and shipping when ordering for a particular occasion.

We will send a shipping confirmation email with tracking information. You can also use our Track Your Order page. If delivery is overdue, tracking is concerning, or a parcel cannot be located, contact us with your order number so we can help investigate.

Please check your delivery address before ordering and contact us promptly about corrections. If delivery fails or a parcel is returned to the sender, we will check the reason and explain available options and any relevant costs before proceeding.

Local authorities may apply import duties, taxes, or clearance charges. Any applicable charges not already collected at checkout may be payable by the recipient, subject to applicable law. Import charges are separate from our free standard shipping offer. Full details are in our Shipping & Delivery Policy.

6. Damaged, Incorrect, or Missing Items

Please contact us within 30 days of receiving your order if an item arrives damaged, defective, incorrect, or incomplete, or if personalization is wrong because of an error on our side.

Include your order number, a short explanation, and clear photos showing the issue or the contents received if something is missing. Packaging photos may also help when available and relevant.

Once we verify the issue, we will arrange a replacement or send the missing item free of charge. You do not need to return the affected item, and we cover replacement shipping. No production or cancellation charge applies when we correct an error on our side.

This is the support provided under our store policy. The 30-day request window does not shorten any longer legal claim period, and replacement is not your only option where applicable law gives you a right to a refund or another remedy.

7. Returns, Refunds, and Exchanges

Correctly made personalized items: We do not accept change-of-mind returns or exchanges for nondefective personalized products made correctly using the details you submitted. Product issues and applicable statutory rights remain covered.

Eligible non-personalized items: You may request a change-of-mind return within 30 days of delivery. Under our voluntary return policy, items must be unused and unworn, in their original condition, with original packaging where applicable and proof of purchase. Contact us for approval and return instructions before sending anything back. Return shipping for an approved change-of-mind return is your responsibility unless we agree otherwise. These conditions do not override different requirements under mandatory consumer law.

Refunds: For an approved non-personalized return, we review the returned item before confirming refund approval. This inspection does not apply when we have told you no return is needed. Once approved, refunds are usually issued to the original payment method within approximately 7 business days. Your bank or payment provider may need additional time to display the funds. Any shorter legally required refund deadline takes priority.

Exchanges: We do not currently offer standard exchanges. The replacement support for verified product issues described above remains available.

Our Return & Refund Policy explains the full process and eligibility conditions.

8. Website Content and External Services

Website designs, branding, text, and images belong to Charmifine or their respective rights holders. You may use our website for personal shopping, but you must not copy or commercially exploit protected content without the necessary permission.

Our store uses external services for functions such as payments, personalization, and tracking. Links to other websites may also be provided. Independent third-party services may have their own terms and privacy policies. Their involvement does not remove our responsibility for fulfilling our obligations to you as the seller.

9. Privacy and Shopify

Our Privacy Policy explains how we handle personal information, including uploaded photographs and engraving details.

Shopify hosts our store and processes information about your visits and purchases to provide and improve its services. Information submitted to our store is shared with Shopify and providers that may be located in other countries.

Shopify offers enhanced services that use information from interactions with our store, other merchants, and Shopify. When we use those features, Shopify may combine information from those interactions for services such as personalization, security, and advertising. Shopify is responsible for its own processing for those purposes.

For more information, read the Shopify Consumer Privacy Policy. To learn about or exercise applicable rights concerning Shopify's processing, including objections or withdrawal of consent, visit the Shopify Privacy Portal.

10. Service Availability and Your Consumer Rights

We aim to keep our website available and accurate, but interruptions or errors may occur. Contact us if a website problem affects your order so we can help resolve it.

Nothing in these Terms excludes or limits liability, guarantees, remedies, or consumer protections that cannot lawfully be excluded or limited. This includes applicable rights relating to faulty or misdescribed goods and any mandatory cancellation or refund rights. A website interruption, third-party service issue, or carrier delay does not automatically remove those rights.

If a store policy provides you with a more specific promise about shipping, cancellations, or product support, that promise continues to apply. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.

11. Changes to These Terms

We may update these Terms to reflect changes to our store, services, or legal requirements. The updated version will show a revised date. Changes will apply going forward and will not reduce the purchase rights or commitments applicable to an order already placed, unless a change is required by law or agreed with you.

12. Contact Us

For questions about these Terms or help with an order, email support@charmifine.com. Please include your order number when relevant. We usually reply within 4–8 hours.

Charmifine
Unique Eternal Limited
625 & 639 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR
Email: support@charmifine.com