Our Promise to You
Every Charmifine piece is custom-made with care to celebrate meaningful moments and lasting memories.
Because each item is personalized and made just for you, we carefully review and prepare every order before it ships. If something is wrong with your order due to our mistake, we will do our best to make it right.
For any questions, please contact us at support@charmifine.com.
Processing & Production Time
Each Charmifine item is made to order. Please allow 1–3 business days for production and order processing before your order ships.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Estimated Shipping Time
Estimated delivery times after shipment:
United States: 10–12 business days
International: 10–15 business days
Shipping time begins after your order has shipped, not from the date the order was placed.
Tracking Your Order
Yes, tracking is provided for every order.
Your tracking number will be sent by email once your order has shipped. Please allow 1–3 business days for tracking information to update after shipment.
If your tracking information does not update right away, please do not worry. The package may already be in transit and waiting for the carrier system to update.
You can track your order here. If you still need help, please contact us at support@charmifine.com.
Order Changes & Cancellations
We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible at support@charmifine.com.
Because our items are personalized and made to order, changes or cancellations can only be accepted before production begins.
Once your order has entered production or has shipped, we may no longer be able to cancel or modify it.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate when placing your order.
If you entered the wrong address, please contact us immediately at support@charmifine.com with your order number and the correct shipping address.
If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we may not be able to change the delivery address.
Customers are responsible for providing accurate shipping information at checkout.
Returns & Exchanges
Because each Charmifine piece is custom-made with your chosen details, we typically do not accept returns or exchanges for personalized items unless there was an error on our part.
We may offer a replacement or suitable solution if:
You received the wrong item
Your item was made with incorrect custom details due to our error
Your item arrived damaged
Your item has a manufacturing defect
If you experience any issue with your order, please contact us at support@charmifine.com and we will do our best to help.
Damaged or Incorrect Items
We carefully package every order, but damage may occasionally happen during transit.
If your item arrives damaged or incorrect, please contact us within 5 days of delivery and include:
Your order number
A clear photo of the item
A photo of the packaging, if available
A short description of the issue
Once we receive the details, we will review the issue and help arrange a suitable solution, such as a replacement if eligible.
Non-Returnable Situations
We are unable to accept returns, exchanges, or refunds in the following situations:
The customer entered incorrect personalization details
The customer provided an incorrect or incomplete shipping address
The order has already entered production
The package was delayed due to customs, holidays, weather, or carrier issues
The package is marked as delivered by the carrier but is lost or stolen after delivery
The customer no longer wants the item after production has started
This does not affect your rights if the item arrives damaged, defective, or incorrect due to our error.
Customs, Duties & Import Fees
International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
These fees are not included in the product price or shipping cost and are the responsibility of the customer.
Charmifine is not responsible for delays caused by customs clearance.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Charmifine is not responsible for lost or stolen packages.
If your package shows as delivered but you have not received it, please check with your local carrier, neighbors, front desk, mailroom, or building management.
We will do our best to provide tracking information to help you contact the carrier.
Refund Process
If you are eligible for a refund, the refund will be issued to your original payment method.